AZURE SUN PROTECTION CO. provides shipping services within the United States and to eligible international destinations. We select the appropriate carrier based on the order destination, item weight, delivery address, and actual logistics status.
- Domestic Shipping within the United States
Orders within the United States may be shipped using logistics services such as USPS, UPS, and FedEx. Delivery is expected within 3-5 business days.
Actual delivery times vary depending on the destination, carrier, and order processing status. UPS and FedEx offer various shipping services within the United States, including standard and expedited options.
Once the order is processed, we will arrange shipment based on the actual situation and provide tracking information to the customer where possible.
- International Shipping
We also support eligible international shipping. International orders may be shipped via international logistics services such as DHL, UPS, and FedEx. These carriers offer international shipping services covering multiple countries and regions. Delivery is expected within 7-14 business days.
International shipping times are affected by the destination country, customs clearance procedures, local delivery networks, weather, and other uncontrollable factors. Therefore, actual delivery times may differ from estimated times.
- Order Processing
After successful payment, we will confirm the order and process the goods within 1-3 business days. Once the order enters the delivery process, we will arrange shipment according to the available logistics methods.
Some orders may require additional processing time, such as order information confirmation, inventory adjustments, or delivery address verification.
- Logistics Tracking
For delivery methods that offer tracking services, we will provide logistics tracking information after the order is shipped, where available.
Customers can use the tracking number to check the shipment status. As logistics information needs to be updated by the carrier’s system, it may take some time after shipment to display the latest status.
- International Customs and Taxes
International orders may involve import duties, value-added tax, customs clearance fees, or other fees levied by the destination country or region.
Related fees may be determined based on the destination country, the value of the goods, and local customs regulations. Additional delays may also occur during international delivery due to customs inspections or document requirements. UPS, FedEx, and DHL all warn that international shipments may involve customs and tax requirements.
Unless these fees are explicitly included on the order page or in the relevant instructions, import duties in the destination country are generally borne by the recipient according to local regulations.
- Delivery Address
Customers should ensure that they provide accurate and complete recipient name, address, city, state/province, postal code, and contact number when submitting their order.
If a package is returned, re-delivered, or additional costs are incurred due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for the corresponding costs based on the actual situation.
- Delivery Delays
Estimated transit time is for reference only and does not constitute a guaranteed delivery date.
The following factors may cause delivery delays:
Inclement weather; Holidays or peak delivery periods; Customs inspection; Airline or transportation network adjustments; Address information issues; Carrier operational delays; Other circumstances beyond our reasonable control.
- Package Issues
If the logistics information has not been updated for a long time, the package shows an error, or the goods have encountered problems during transportation, please contact us promptly. Please provide your order number and logistics tracking number, and we will assist in the investigation based on the actual situation.