AZURE SUN PROTECTION CO. values the customer shopping experience. If you need to return or refund any items you purchased, please read the following policy first and contact us following the prescribed procedure.
- Return Request
If you wish to return an item, please contact us as soon as possible within 30 days of receiving the item:
Email: [email protected]
When submitting your request, please provide your order number, purchase information, and reason for return. If the item has quality issues, is damaged during shipping, or the received item is significantly different from the order, we recommend providing relevant photos to help us verify the situation.
- Acceptable Return Circumstances
Under applicable laws and this policy, returns are generally accepted in the following situations:
The received item has quality issues;
The item is obviously damaged during shipping;
The received item is significantly different from the ordered item;
Other return circumstances stipulated by applicable law.
Items should be kept in their original condition as much as possible, including relevant packaging and accessories. Specific return eligibility will be confirmed based on the actual condition of the item.
- Circumstances Where Returns Are Not Accepted
Returns may not be accepted in the following situations:
Wear or damage caused by normal use;
Damage caused by improper use, storage, or human error;
The product is in a condition that clearly affects its resale value;
Applications exceeding the applicable return period;
Other circumstances where returns are excluded by law.
If applicable law grants you unavoidable consumer rights, this policy will not restrict those rights.
- Products with Quality Issues
If the product has a quality issue, please contact us as soon as possible after discovering the problem.
After confirmation, we may provide a replacement, refund, or other reasonable solutions depending on the specific circumstances. Whether the product needs to be returned and the specific return method will be communicated by customer service based on the actual situation.
- Returns for Non-Quality Reasons
If the reason for return is not a product quality issue, such as an unsuitable size, a change in personal preference, or no longer needing the product after purchase, whether a return is possible will be determined according to the return conditions of this website and applicable laws.
If return shipping costs are incurred, the method of bearing these costs will be determined according to the specific reason for the return and applicable laws.
- Refund Processing
Once the return is confirmed to meet the refund conditions, we will process the refund according to the corresponding procedures.
Refunds are usually returned to the payment method used for your original order. The estimated arrival time is 3-5 business days; the actual arrival time may be affected by the processing speed of banks, credit card institutions, or third-party payment service providers.
We will not use other methods to replace the original payment method for refunds without authorization.
- Order Cancellation
If you wish to cancel your order before it ships, please contact us by email as soon as possible.
Email: [email protected]
Whether an order can be cancelled depends on its current processing status. If the order has already entered the processing or shipping stage, it may not be able to be cancelled and may need to be processed according to the return policy.
- Return Process
Returns are generally processed in the following steps:
Step 1: Contact customer service and provide your order information.
Step 2: Explain the reason for the return and provide photos of the product if necessary.
Step 3: Wait for customer service to confirm the return request and related arrangements.
Step 4: Return the product according to the instructions provided by customer service (if necessary).
Step 5: After the goods have been inspected, we will process the refund or other solutions based on the actual situation.
Return Address: 1043 SANTO ANTONIO DR 168, COLTON, CA 92324
Please do not send the goods back before receiving return arrangements, as this may affect the return processing.
- Refund Amount
If the refund conditions are met, the refund amount will be determined based on the actual order details. Whether partial fees are refundable will be processed based on the reason for the return, order status, and applicable laws.